Shipping policy

Shipping Policy

Thank you for shopping with 112. Every order is hand-packed in our branded packaging and shipped with full tracking. We offer flexible domestic options and international shipping at checkout so you can choose what works best for you.

Where we ship We ship across the UK (including the Channel Islands, the Isle of Man, the Scottish Highlands and Islands, and Northern Ireland) as well as internationally to the EU, UAE, and the USA.

Order processing & cut-off times Orders are processed Monday to Friday, excluding UK bank holidays. Orders placed after the daily cut-off, or over the weekend and on bank holidays, will be processed on the next working day.

UK Delivery Options

• Standard Delivery (2–5 working days): £5.95 (Complimentary on all UK orders over £90)

• Express Delivery (Next working day): £6.55 — Order before 12:00 pm (Monday–Friday, excluding bank holidays) for same-day dispatch.

• Packaging Formats:

  • Standard Delivery: Arrives in our signature burgundy mailing bag, finished with a matte feel and sealed with our crest.

  • Premium Delivery: Tissue-wrapped and laid in our signature 112 gift box—deep burgundy branding on the outside, the 112 crest inside the lid. Each piece is folded and sealed with a 112 sticker before being laid in the box.

International Delivery We ship internationally to the EU, UAE, and the USA. International shipping costs are calculated live at checkout based on destination, weight, and delivery service. Any applicable import duties or local customs taxes will be displayed or calculated based on your shipping selection at checkout.

Tracking your order As soon as your order ships, we’ll send a dispatch confirmation email with a direct tracking link. You will also receive email/SMS updates as your parcel moves—please make sure your phone number and email address are correct at checkout.

Delivery attempts and safe places If no one is home when a delivery is attempted, the courier will leave a calling card and either attempt re-delivery the next working day, leave the parcel with a neighbour, or take it to a local collection point. You can manage safe places or delivery preferences directly through your tracking link prior to delivery.

Lost or damaged parcels Every parcel ships tracked and fully insured. If your parcel hasn’t arrived within 10 working days of dispatch, please contact us at Customerservices@112clo.com with your order number so we can open an investigation and arrange a resend or refund.

If your order arrives damaged, please email photos of the packaging and items within 48 hours of delivery so we can assist right away.

Incorrect addresses Please double-check your delivery details at checkout. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-delivery. A standard re-delivery fee may apply.

Contact us For any questions regarding your order or shipping, drop us an email at Customerservices@112clo.com and we’ll get back to you within 1–2 working days.