Shipping Policy

Thank you for shopping with 112. Every order is hand-packed in our branded packaging and shipped with Royal Mail. We offer two delivery options at checkout so you can choose what works best for you.

Where we ship

We currently ship to all UK addresses, including the Channel Islands, the Isle of Man, the Scottish Highlands and Islands, and Northern Ireland.

Order processing

Orders are processed Monday to Friday, excluding UK bank holidays. Orders placed before 2pm Monday to Friday are dispatched the same or next working day. Orders placed at the weekend or on a bank holiday are processed the next working day.

1. Standard Delivery 2–3 working days (Royal Mail Tracked 48) 

Signature burgundy mailing bag, sealed  with the 112 crest

£4.95 - Free on orders over £150

2. Premium Delivery 2–3 working days (Royal Mail Tracked 48)

Tissue-wrapped and laid in our signature  112 gift box

£6.95

Both options include full barcode tracking and Royal Mail compensation up to £150.

Premium Delivery — what makes it different

Premium Delivery arrives in our signature 112 gift box — deep burgundy branding on the outside, the 112 crest
inside the lid. Each piece is folded, tissue-wrapped and sealed with a 112 sticker before being laid in the box, so
the unboxing feels considered, not transactional. It’s designed to be opened slowly.
Standard Delivery arrives in our signature burgundy mailing bag, finished with a matte feel and sealed with our
crest — still considered, just not boxed. Both options ship on the same Royal Mail Tracked 48 service; the
difference is in how your order arrives, not how quickly.

Tracking your order

As soon as your order ships, we’ll send a confirmation email with a Royal Mail tracking link. You can also track
your parcel in the Royal Mail app or at royalmail.com/track-your-item. Royal Mail will send you SMS or email
updates as your parcel moves — just make sure your phone number and email are correct at checkout.

Delivery attempts and safe places

If no one is home when Royal Mail attempts delivery, they will leave a card and either try again the next working
day, leave the parcel with a neighbour, or take it to your local Customer Service Point for collection (held for 18
calendar days). You can set a Safeplace or nominate a neighbour via the Royal Mail tracking link before delivery.

Lost or damaged parcels

Every parcel ships tracked and is covered by Royal Mail compensation up to £150. If your parcel hasn’t arrived
within 10 working days of dispatch, please contact us at Customerservices@112clo.com with your order
number and we’ll open an investigation with Royal Mail and either resend or refund.
If your order arrives damaged, please email a photo of the parcel and item within 48 hours of delivery and we’ll arrange a replacement or refund.

Incorrect addresses

Please double-check your delivery address at checkout. If a parcel is returned to us because of an incorrect or
incomplete address, we’ll contact you to arrange a re-send. A re-delivery charge may apply.

Contact us

Any questions about your order or shipping, email us at Customerservices@112clo.com and we’ll come back to you within 1–2 working days.